Returns & Exchanges
At Lorex, we stand behind our high-performance security technology and offer a hassle-free 30-day return policy for all hardware purchased directly from our store. If you are not completely satisfied with your security solution, we provide a straightforward process to ensure a quick refund or replacement.
Initiate Your Request
Log in to your Lorex account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the electronics in their original packaging, ensuring all cables, mounts, and manuals are included to avoid restocking fees.
Affix Shipping Label
Print the prepaid shipping label provided via email and attach it clearly to the outside of your package before dropping it off at an authorized carrier location.
Inspection and Refund
Once our technicians receive and inspect your device for functionality, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing